The NSW RCG course is a theory based course covering the laws and legislation of gambling in NSW and how to provide gambling services responsibly. The NSW RCG course is mandatory for all secretaries of registered clubs with gaming machines, all hoteliers with gaming machines, and employees of registered clubs and hotels. If you are looking for work in hospitality, such as a bar, hotel, pub, club or restaurant, where the venue provides gambling services (pokies, TAB, KENO) you will need to complete this NSW RCG course. Click on the above locations tabs to select a classroom date and book in!
Classes are conducted and assessed in English. Please read below the Learning, Language and Numeracy requirements to enrol and complete this course successfully. If you do not have these skills, please contact our office to allow us to assess your level of skills. We may be able to supply you with the support to ensure you are able to enrol and complete the course.
Foundation skills essential to performance in this unit:
Reading skills: Read & interpret at times complex information relating to industry regulatory codes & signage relating to responsible gambling
Oral communication skills: Respond to indicators of problem gambling to deal courteously & discreetly with customers. Ability to identify problem customers, to request self-exclusion using non-confrontational language.
Problem-solving skills: Identify potential problem gamblers & apply appropriate solutions within scope of responsibility or seek assistance from appropriate colleagues.
Technology skills: Use a computer & appropriate software to record gambling-related incidents & staff actions